Many reforms are planned across the Public Service over the coming years that will improve how services are designed and delivered. The reform programme must be dynamic and responsive; this is why the first Reform Plan is now being refreshed. We need to ensure that the culture of the Public Service adapts to meet the challenges and opportunities that will arise in the coming years. This will support a Public Service that is better integrated, responsive, efficient and more focused on strategic goals and on service users.
Structure of the Plan
This plan commences by outlining the context for reform in Section 1
. As the Public Service moves into a new phase of reform, public servants will continue to be critical to the success of the change programme and the delivery of better outcomes. These better outcomes will be achieved through a focus on service users, on efficiency and on openness, underpinned by a strong emphasis on leadership, capability and delivery. This approach is set out in Section 2
of this plan. These reforms form part of the vision for a new Public Service out to 2020, with the specific actions to be implemented over the next three years set out in the Appendix
. Many of these outcomes will be delivered at sectoral level in areas such as health, education, local government and justice, as set out at a high level in Section 3
of this plan.
There was a commitment in the first Public Service Reform Plan of November 2011 to create a Public Service of which we can all be proud, delivering flexible and responsive services to our customers. This is a journey on which the Public Service has embarked. It is not complete yet but the actions set out in this plan will build on the considerable progress made to date and take us much further along that road.